Terms of Use
Our Guarantee of Quality
We guarantee all of our plants to be true to name, registered with the American Iris Society, of top quality and size, freshly dug from our gardens, disease- and pest-free and in first class condition on delivery. If for any reason you are not completely satisfied with your order, notify us at once upon receipt of your plants. We will make things right with a replacement. In addition, if any Schreiner's Iris Gardens iris fails to survive the FIRST year, we will send replacements at no charge with next year's order if you notify us by August 1, and indicate the variety name and reason for loss. We are not responsible, however, for customer negligence, incorrect planting methods, weather, soil conditions, pest or rodent damage.
Returns
We do accept returns of books, catalogs or fertilizer.
NOTE: Please contact us via email or phone prior to returning a shipment of Iris to obtain further instructions.
Charge for Cancelled Orders
A non-refundable handling fee of $5.00 will be charged for any cancelled order.
Foreign Orders
To our foreign customers and friends: Shipping Iris and catalogs outside the USA involves additional costs for air transport and customs administration. Therefore, due to the complexities of export orders, shipping charges on this web page are valid for USA orders only. For additional information on the extra costs for shipping overseas, please contact Alison in our office via email at export@schreinersgardens.com.
Substitutes
Occasionally due to the growing season, we may run out of stock of a variety you have ordered. If you will accept substitutes of equal or greater value, please specify this in the "Substitutions" area of the shopping cart.
Links
Schreiner's Iris Gardens (SIG) may provide links to other websites or resources. Because we have no control over such websites and resources, you acknowledge and agree that SIG is not responsible for the availability of such external websites and resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such websites or resources. You further acknowledge and agree that we will not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on any such content, goods or services available on or through any such website or resource.
If you still have questions, please contact our customer service. Our office is open Monday through Friday, 8:00 a.m. to 4:30 p.m. (Pacific Time)